Privacy Policy

New Leaf Wellness SMS Messaging Privacy Policy

Updated 3/10/25

At New Leaf Wellness (“New Leaf,” “we,” “us,” or “our”), we are committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) explains how we collect, use, and safeguard your information in connection with our text message marketing programs (the “Messaging Service”), which we provide through a third-party service provider.

By using the Messaging Service, you acknowledge and agree to the terms outlined in this Policy. We reserve the right to modify or update this Policy at any time, with or without prior notice. The latest revision date will always be noted at the top for your reference. Continued use of the Messaging Service following any updates signifies your acceptance of the changes.

Information We Collect

When you sign up for our Messaging Service, we may collect certain Personal Information, which includes but is not limited to:

  • Your mobile phone number used to opt-in.
  • Feedback, comments, or any other details you share through the Messaging Service.
  • Message history and content of communications sent via the Messaging Service.

Additionally, we may collect information through cookies or similar tracking technologies, which help personalize your experience by, for example, sending shopping cart reminders or customized messages.

If you engage in contests, sweepstakes, surveys, or research studies associated with the Messaging Service, we will collect relevant contact details and any additional information you provide. Similarly, if you reach out for customer service or support, we may collect your contact details to assist you.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Messaging Service.
  • Customize your experience and enhance service features.
  • Analyze performance and optimize message delivery.
  • Respond to inquiries and customer service requests.

How We Share Your Information

New Leaf Wellness does not sell or rent your Personal Information. However, we may disclose information under the following limited circumstances:

  • With your consent - If you authorize us to share your data.
  • For service delivery - We may share your information with trusted third-party service providers who help facilitate the Messaging Service. These providers are contractually obligated to process your information only per our instructions and maintain strict confidentiality and security standards.
  • For legal and compliance reasons - If required, we may disclose Personal Information to comply with legal obligations, regulatory requests, law enforcement, or to protect our company, customers, and business interests.
  • In corporate transactions - If New Leaf Wellness undergoes a merger, acquisition, or business restructuring, Personal Information may be transferred as part of that process.

While we take reasonable measures to ensure that third parties handle your data responsibly, New Leaf Wellness is not liable for any breaches or failures on their part.

How We Protect Your Information

We implement physical, technical, and administrative safeguards to help protect your Personal Information from unauthorized access, alteration, loss, or disclosure. However, no online transmission or storage system can be guaranteed as 100% secure. Additionally, data shared via SMS will pass through third-party networks (e.g., your mobile carrier), which we do not control. By using the Messaging Service, you acknowledge these risks and agree that New Leaf Wellness is not responsible for any unintended disclosure.

Intended Audience & Age Restrictions

The Messaging Service is intended for U.S. residents only and is not designed for children under 13. We do not knowingly collect Personal Information from children under 13.

  • If you are 13 or older, you should only use the Messaging Service with parental or guardian consent.
  • By using the Messaging Service, you confirm that you are either at least 18 years old or 13 years old with parental permission.

Data Retention

We retain your Personal Information only as long as necessary to provide the Messaging Service or fulfill legal obligations. If you opt-out of the Messaging Service, we will remove your contact details unless retention is required for legal, compliance, or dispute resolution purposes.

Your Choices & Controls

Participation in our Messaging Service is entirely voluntary, and you can opt out at any time. To unsubscribe from marketing messages, simply reply to any of our texts with one of the following commands:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Please note that opting out may not apply to non-marketing communications related to transactions, customer service, or other necessary updates.

Acceptance of Policy & Terms

By signing up for text messages from New Leaf Wellness, you also agree to our Terms and Conditions.

New Leaf Wellness SMS Messaging Terms and Conditions

Updated 3/10/25

By opting in to receive text messages from New Leaf Wellness or its subsidiaries and affiliates (“New Leaf,” “we,” “us,” or “our”), you agree to these SMS Messaging Terms and Conditions (the “Agreement”). Your participation in our text messaging service (the “Service”) is also subject to our Privacy Policy and Terms of Use, which are incorporated by reference into this Agreement.

IMPORTANT NOTICE:

Our Terms and Conditions require that disputes be resolved on an individual basis through binding arbitration rather than jury trials or class actions. If you do not agree to these Terms, you may not participate in the Service.

1. Providing Accurate Contact Information

By opting in, you confirm that the mobile number you provide is accurate and that you are the current owner or authorized user of that number. If your contact details change, including ownership of your phone number, you agree to notify us immediately at privacy@newleafcenters.com before the change takes effect.

2. Your Consent to Receive Automated Texts

By voluntarily providing your mobile number, you consent to receive recurring automated text messages (SMS, MMS, or similar technologies) from us regarding:

  • Our products, services, promotions, and offers
  • Transactional updates related to your relationship with us

Your consent is not a condition of purchase, and standard message and data rates may apply.

3. How to Opt-Out

Your participation is completely voluntary, and you can opt-out at any time. To stop receiving text messages, you can:

  • Reply with any of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
  • Email us at privacy@newleafcenters.com with a request to opt out

After opting out, you may receive one final confirmation message before your request is processed. If you need assistance, reply HELP or email privacy@newleafcenters.com.

4. Your Responsibility & Indemnification

You agree to indemnify and hold New Leaf Wellness harmless against any claims, damages, or legal actions arising from:

  • Providing a phone number that you do not own
  • Failing to update us if your number changes
  • Any claims under the Telephone Consumer Protection Act (TCPA) or similar laws

This includes covering reasonable legal fees and costs related to such claims.

5. Eligibility & Participation Requirements

To participate in the Service, you must:

  • Be at least 18 years old
  • Own a mobile device capable of two-way messaging
  • Be a wireless service subscriber with text messaging enabled

Not all mobile carriers support our messaging service. Please check with your provider for compatibility.

6. Changes to This Agreement

We reserve the right to update these Terms at any time. Any changes will be communicated to you, and it is your responsibility to review this Agreement periodically. Continued participation in the Service after updates means you accept the revised Terms.

7. General Provisions

By using the Service, you confirm that you have the legal authority to agree to these Terms and that nothing in this Agreement conflicts with any other obligations you may have.

If any provision of this Agreement is found to be unenforceable or invalid, it will be limited or removed to the minimum extent necessary, and the rest of the Agreement will remain fully in effect.

For questions about these Terms, please contact us at privacy@newleafcenters.com.